Privacy Policy

1Introduction

Airbet88 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at https://airbet88.cam and all associated mobile applications, sub-domains, and related services. We are committed to safeguarding the privacy and personal data of all individuals who interact with our Platform, including registered Users, prospective players, and visitors to our website.

This Privacy Policy ("Policy") describes in detail the categories of personal data we collect about you, the purposes for which that data is processed, the parties with whom it may be shared, the security measures we employ to protect it, and the rights you have over your own information. This Policy applies to all Users of the Airbet88 platform, including players accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations in Malaysia.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which govern your use of the Airbet88 platform and are incorporated by reference.

2Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, online identifier, or to one or more factors specific to that person's identity.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, and erasure.
• "Data Controller" means Airbet88, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of Airbet88 in accordance with our instructions and applicable data protection obligations.
• "User" / "you" means any natural person who registers, accesses, or uses the Airbet88 Platform.
• "KYC" (Know Your Customer) means the identity verification process required for all registered Accounts, including government-issued photo identification and proof of address.
• "Cookie" means a small text file placed on your device by our Platform or third-party services, used to recognise your browser and store preference or tracking information.
• "Sensitive Personal Data" means Personal Data revealing racial or ethnic origin, political opinions, religious beliefs, health or medical conditions, financial account details beyond transactional necessity, or biometric data.

3Categories of Personal Data We Collect

Airbet88 collects the following categories of Personal Data in connection with the operation of our Platform and the provision of our services:

4How We Collect Your Personal Data

Airbet88 collects Personal Data through the following means:

• Account registration form (name, date of birth, email, phone number, address);
• KYC verification submission (identity documents, proof of address);
• Deposit and withdrawal requests (payment method details);
• Communications with our customer support team via live chat or email;
• Responses to surveys, feedback forms, or promotional participation;
• Responsible gambling tool activation requests (self-exclusion, deposit limits).

• Technical and usage data collected automatically when you access and interact with the Airbet88 Platform, including through cookies and similar tracking technologies (see Section 8);
• Device and network information collected via our Platform's security infrastructure;
• Transaction records generated automatically when you deposit, wager, or withdraw funds.

• Payment service providers (e.g., DuitNow processing partners, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank) — transaction confirmation and payment authentication data;
• Identity verification services — confirmation of KYC document authenticity;
• Fraud prevention and AML screening services — watchlist screening results and risk signals;
• Analytics providers — aggregated, anonymised Platform usage patterns.

5Legal Basis for Processing

Airbet88 processes your Personal Data on one or more of the following legal grounds, depending on the specific purpose of processing:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide your Account, process your deposits and withdrawals, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable laws and regulatory requirements, including KYC/AML obligations under international gaming licence conditions and applicable anti-money laundering legislation.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement — provided these interests do not override your fundamental rights and freedoms.
• Consent: Where we send you direct marketing communications or deploy non-essential cookies, we do so on the basis of your explicit consent, which you may withdraw at any time.

6How We Use Your Personal Data

Airbet88 uses the Personal Data we collect for the following specific purposes:

• Account Management: Creating, maintaining, and operating your Airbet88 Account, including authentication and security;
• Service Delivery: Processing your deposits and withdrawals in MYR via your chosen payment methods (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, and others); facilitating your access to games and betting markets;
• Identity Verification: Conducting KYC checks and verifying that you meet the minimum age requirement of 21 years;
• Regulatory Compliance: Fulfilling our obligations under our international gaming licences, including AML transaction monitoring, sanctions screening, and regulatory reporting;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct;
• Responsible Gambling: Monitoring gaming behaviour to identify potential signs of problem gambling, administering deposit limits, session reminders, cooling-off periods, and self-exclusion requests;
• Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance;
• Platform Improvement: Analysing usage data to improve the Platform's features, performance, and user experience;
• Marketing Communications: Sending you relevant promotional offers and bonus notifications via email or in-Platform messages, where you have opted in to receive such communications. You may opt out at any time;
• Legal Proceedings: Exercising or defending legal claims in the event of a dispute.

7Data Sharing & Disclosure

Airbet88 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes under any circumstances. We share your Personal Data only in the following limited circumstances:

• Payment Service Providers: We share transaction-related data with the payment processors and financial institutions necessary to facilitate your deposits and withdrawals, including DuitNow processing partners, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency network partners for USDT TRC20 and BTC transactions. These processors are subject to strict contractual data protection obligations.
• Identity Verification & KYC Partners: We share identity documentation with accredited third-party KYC verification services for the sole purpose of verifying your identity and age. These providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
• Fraud Prevention & AML Services: Transaction and account data may be shared with accredited fraud prevention and AML screening services to detect and prevent financial crime.
• Gaming Licence Authorities: We may be required to provide player data and activity records to our international gaming licence authority upon formal request, in accordance with our regulatory obligations.
• Law Enforcement & Regulatory Bodies: We will disclose Personal Data to law enforcement agencies, government regulators, or courts where legally required to do so, or where we have reasonable grounds to suspect financial crime, fraud, or other serious illegal activity.
• Professional Advisors: We may share data with legal advisors, auditors, and accountants under strict confidentiality obligations where necessary for the operation of our business.

8Cookies & Tracking Technologies

Airbet88 uses cookies and similar technologies (including web beacons and pixel tags) to enhance your experience on our Platform, maintain session security, and analyse Platform performance. Cookies are small text files placed on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of the Platform. These include session authentication cookies and security tokens. These cookies cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how Users interact with the Platform, including pages visited and errors encountered. This data helps us improve Platform performance and user experience.
• Functional Cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience.
• Marketing Cookies: Used to deliver relevant promotional content and to track the effectiveness of marketing campaigns. These are only deployed with your explicit consent.

You may control and manage cookie settings through your web browser's privacy settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or be notified when a new cookie is placed on your device. Please note that disabling certain cookies may affect the functionality of the Airbet88 Platform. Instructions for managing cookies in commonly used browsers are available through the respective browser's help documentation.

9Data Retention

Airbet88 retains your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data & Transaction Records: Retained for a minimum of five (5) years following Account closure or the date of your last transaction, in accordance with AML and gaming licence regulatory requirements;
• KYC Documentation: Retained for a minimum of five (5) years from the date of verification, or longer if required by the gaming regulator or applicable law;
• Customer Support Communications: Retained for three (3) years from the date of the communication, for dispute resolution and quality assurance purposes;
• Marketing Preference Records: Retained for the duration of your Account and for a period of two (2) years following Account closure, to maintain a record of your consent and opt-out preferences;
• Technical & Usage Logs: Retained for up to twelve (12) months from collection for security and fraud prevention purposes, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with your identity.

10Data Security

Airbet88 implements robust technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the Airbet88 Platform is encrypted using industry-standard 256-bit Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols;
• Encryption at Rest: Sensitive Personal Data stored on our servers, including KYC documents and financial records, is encrypted at rest using AES-256 or equivalent encryption;
• Access Controls: Access to Personal Data is strictly limited to authorised Airbet88 personnel who require it to perform their job functions. All access is governed by role-based permissions and is logged for audit purposes;
• Two-Factor Authentication: Airbet88 employs two-factor authentication for internal system access and makes it available to all Account holders as an optional but strongly recommended security measure;
• Regular Security Audits: We conduct periodic internal security reviews and engage independent third-party penetration testing firms to assess the security of our Platform and infrastructure;
• Data Breach Response: Airbet88 maintains a formal data breach response procedure. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify affected Users and relevant regulatory authorities within the timeframes prescribed by applicable law.

11International Data Transfers

As an internationally licensed online gaming operator, Airbet88 may transfer your Personal Data to servers, Data Processors, or service providers located in jurisdictions outside of Malaysia. Such transfers may be necessary for the operation of our Platform, including payment processing, KYC verification, fraud prevention, and cloud infrastructure services.

Where Personal Data is transferred internationally, Airbet88 ensures that appropriate safeguards are in place to protect your data, including:

• Transferring data only to jurisdictions that provide an adequate level of data protection as determined by applicable standards;
• Implementing contractual data protection clauses with all international Data Processors;
• Conducting due diligence on the data protection practices of all third-party service providers before engaging them.

12Your Data Protection Rights

As a User of the Airbet88 Platform, you hold the following rights in respect of your Personal Data. These rights are subject to applicable legal limitations and verification of your identity prior to processing any request:

• Right of Access: You have the right to request a copy of the Personal Data Airbet88 holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data held about you. You may update certain profile details directly through your Account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain data (e.g., AML records, KYC documentation) for the prescribed minimum retention periods.
• Right to Restrict Processing: You may request that we limit the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: Where technically feasible, you may request a machine-readable copy of the Personal Data you have provided to us, for the purpose of transferring it to another service provider.
• Right to Object: You have the right to object to the processing of your Personal Data where it is based on our legitimate interests, including objecting to receiving direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of the above rights, please contact Airbet88's support team via live chat or email at [email protected], clearly stating the right you wish to exercise and the specific data it relates to. We will respond to all verified requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

13Children & Minors

Airbet88 enforces mandatory age verification for all Account registrations. All Users are required to verify their age by submitting valid government-issued identification (Malaysian MyKad or passport) before any withdrawal is processed. Where a User's age cannot be verified as 21 or above, the Account will be suspended and any balance held pending resolution.

If we become aware that Personal Data has been inadvertently collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. If you have reason to believe that a minor has registered on our Platform or is using your Account without your knowledge, please contact our support team immediately at [email protected].

Parents and guardians are encouraged to make use of parental control software to restrict access to online gambling platforms on shared devices. For further information on protecting young people from online gambling harms, please visit our Responsible Gambling page.

14Third-Party Links & Services

The Airbet88 Platform may contain references to or integrations with third-party payment services (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank) and other service providers necessary for Platform operation. When you interact with these third-party services — for example, when authenticating a payment via your banking application — you will be subject to that third party's own privacy policy and terms of use.

Airbet88 is not responsible for the privacy practices or data handling of any third-party service provider. We recommend that you review the privacy policies of any third-party services you use in connection with your Airbet88 Account. Our Privacy Policy applies solely to data collected and processed by Airbet88 directly.

15Amendments to This Policy

Airbet88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable advance notice to registered Users via the email address on file or through a prominent notice on the Platform prior to the changes taking effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of the Airbet88 Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not accept the amended Policy, you should cease using the Platform and close your Account before the changes take effect.

We encourage you to review this Policy periodically to remain informed of how we handle your personal data. The most current version will always be accessible at https://airbet88.cam/privacy-policy.

16Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or Airbet88's data processing practices, please contact our Data Protection team through any of the following channels. We are committed to responding to all privacy-related enquiries promptly and transparently.

When submitting a data rights request, please include your registered Account username, the email address associated with your Account, a clear description of your request, and any relevant reference numbers or dates. This information helps us locate your data efficiently and process your request without unnecessary delay.